Minimum office manager or administrative assistant qualifications typically include a high school diploma or equivalent, and two years of experience in dispatch or customer service. Applicants must display the ability to work as a team player in coordinating service calls, as they communicate with customers, HVAC service managers, and technicians. HVAC office managers and dispatchers typically earn $15 to $30 an hour, depending on the company's size and geographic location.Īn office administrator or office management job entails multitasking, advanced communication skills, excellent customer service skills, and efficient time management. Conversely, 58% of consumers switch companies because of poor customer service.įollow these best practices to ensure top-quality HVAC office manager hires, so your HVAC service company can boost efficiency and grow:īefore you begin searching for a full-time HVAC office manager, determine key skill sets for your dispatcher and customer service representative positions.
One study shows 90% of people use customer service as a factor when deciding whether to do business with a company.
HVAC office managers represent your company to customers and play a key role in customer satisfaction. Hiring the right HVAC office manager ensures your customers remain satisfied and your team works together effectively. » Want to grow your HVAC business? Click here to get a demo.Īs the national trade labor shortage continues to affect the HVAC industry, recruiting and retaining quality employees-especially office managers-should be top priority.
Your HVAC office manager acts as the hub of your team for your residential and commercial HVAC company, scheduling jobs and dispatching technicians for greatest efficiency and profit. Define your HVAC Office Manager Job Description
0 kommentar(er)
